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Privacy Policy

Last updated: 25th April 2024

Our Commitment To You

The customer is at the heart of everything we do. Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control.

It’s important that you know what personal information TripAdmit Limited collects about you, and how we use it. We’ve done our best to make our explanations short and easy to understand. If we ever make any major changes to our privacy practices, we’ll let you know. If necessary, we’ll also ask for your permission.

What information we have & where we get it

  • When you create an account or buy a product we will collect your information which, depending on the service we are providing, may include your contact and billing information.
  • When you use our websites or apps, we collect information such as the browser and device you’re using, your IP address, your location, the site you came from, what you did and didn’t use on our site/app, or the site you visit when you leave us. For more information on how we collect this information, see our Cookie Policy.
  • When you use a social media feature within our website or apps, and you post to social media platforms, the social media site will provide us with some information about you.

How we use your information & why

1. For the action facilitating the transaction

We may provide other paid products and/or services within the TripAdmit Service. In that case, we work with third parties such as online travel agents and suppliers. In all cases we will use third-party services for payment processing (e.g. payment processors).

TripAdmit will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment partners we work with are:

    • Stripe:Β https://stripe.com/ie/privacy
    • Adyen:Β https://www.adyen.com/policies-and-disclaimer/privacy-policy
    • GetYourGuide:Β https://www.getyourguide.com/privacy_policy

We and our partners use your information so we can process your order, take payment, and provide you with customer support.

2. For our legitimate business interests

  • To conduct market research and analysis which helps improve and customise our products and services.
  • For our marketing purposes, unless your consent is required for such marketing (see section 3 below).
  • To send you customer service emails including booking confirmation and event reminders.
  • To prevent or detect unlawful behaviour, to protect or enforce our legal rights or as otherwise permitted by law.
  • To ensure the security of our and our suppliers operations.
  • To create a profile about you to help us personalise our services to you. For example, if you purchase tours in Rome and you have consented to our marketing, we will inform you about other tours we think you might be interested in. For further information (see section 3 below)

Who we share your data with

  • Companies who provide services for us such as marketing, profiling, reporting and technical support.Companies who provide services for us such as marketing, profiling, reporting and technical support.
  • Our third-party service providers (sometimes known as data processors) such as cloud computing providers provide the IT infrastructure on which our products and systems are built.
  • Our Supplier Partners so that they can run the tour and for other reasons described in their privacy policies. We will always name the Supplier Partners when you purchase a product and you may be given the option to subscribe to receiving marketing from them.
  • Government agencies or other authorised bodies where permitted or required by law.
  • Any successor to all or part of our business.

Transfer of Data

Your information, including Personal Data, may be transferred to β€” and maintained on β€” computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction

If you choose to provide information to us, please note that we transfer the data, including Personal Data, to the location of the supplier. TripAdmit will process data in Ireland. Payment data will be transferred to the country of the payment processor and merchant of record.

Your submission of such information represents your agreement to that transfer.

TripAdmit Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Your choices & rights

1. Your Choices

Where you have given us your consent, you can withdraw it by doing the following.

  • To stop receiving our marketing you can change your preferences and follow the unsubscribe instructions in any of the emails we send you or contact us and we will do it for you.
  • To opt out of the use of cookies and tracking tools, please see our Cookie Policy.
  • To opt out of location tracking and push notifications, you can change the settings on your device or keep your location off. To stop web push notifications, you will need to use your browser settings.

2. Your Rights

You also have rights over how your personal information is used including:

  • The right to object to our processing of your data.
  • The right to request that your information be erased or restricted from further use.
  • The right to request a copy of the information we hold about you.
  • The right to correct, amend or update the information you have given us (where you have an account with us you can also do this by logging in and updating your information).
  • The right to contest any automated decision we make about you. An automated decision is a decision taken without any human intervention which has legal consequences (e.g. credit checking). We don’t typically carry out automated decision making but, if we do, we will make it clear where such decisions are being made.

To exercise any of the above rights please contact us. Please note that whilst we will carefully assess every request we receive we may not always have to comply. When this happens, we will explain why.

Looking after your information

We have security measures in place to protect your information. The security measures we use will depend on the type of information collected.

We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies.

As a global organisation, we rely on shared services, some of which are located outside of Europe. As a result, in order to provide you with a seamless experience, your information may be transferred internationally.

When transferring information in this way, there are strict rules in place to ensure your data is still protected to a high standard. Where we do this, we will ensure that appropriate safeguards are put in place.

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Links to other sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. Our vouchers and tickets will be supplied and delivered by third parties. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Data Deletion Request

To have your data reviews and deleted upon request, fill out a data deletion request form.Β 

Contact Us

If you have any questions about the above or our approach to privacy, please get in contact with us.

  • By email:Β info@tripadmit.com
  • By mail: TripAdmit Ltd, 8 Stapolin Ave, Baldoyle, Dublin 13, Ireland


Platform

TipDirect, built with advanced web technologies, offers a simple and easy-to-integrate tipping solution for suppliers and guides in the tourism industry.

Resources

Our product continues to grow, but we put a massive amount of importance on supporting our users at whatever stage they are at in their TipDirect journey.

App

Designed for on-the-go guides, this app provides easy access to your tipping profile. Its streamlined features let you concentrate on what truly matters – earning those tips!